We process and ship orders every 7 days to ensure the best handling and packaging of your crystals and minerals. Below are some frequently asked questions about our shipping process:

1. How often do you ship orders?

We ship orders once every 7 days. This allows us to carefully prepare and package each item to ensure it arrives in perfect condition.

2. When will my order be shipped?

Your order will be processed and shipped on the next scheduled shipping day after your purchase. If you place an order right before our shipping day, it will be included in that week's shipment. If placed just after, it will be sent in the next cycle.

3. How long does delivery take?

Delivery times depend on your location and the shipping carrier. Estimated delivery times after shipment:

• Domestic (Switzerland): 2–5 business days
• Europe: 5–10 business days
• International: 10–20 business days

4. Will I receive a tracking number?

Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor its journey.

5. Can I request expedited shipping?

Since we ship on a fixed 7-day schedule, we currently do not offer express shipping. However, if you need your order urgently, please contact us before purchasing, and we will do our best to assist you.

6. How are the crystals packaged?

We take great care in packaging our minerals using protective wrapping and sturdy boxes to ensure safe delivery. Fragile specimens are reinforced with extra padding.

7. Do you ship internationally?

Yes, we ship worldwide! Please note that customs fees and import duties may apply depending on your country’s regulations. These are the buyer’s responsibility.

8. What should I do if my package is delayed?

Shipping times are estimates, and delays can occur due to customs, holidays, or carrier issues. If your package has not arrived within the estimated timeframe, please contact us, and we will assist in tracking your order.

9. What happens if my package is damaged during shipping?

We take every precaution to ensure safe packaging, but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to find a solution, whether that be a replacement or a partial refund.

10. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us immediately. Once the package has been shipped, we cannot change the destination.

If you have any other questions, feel free to contact our support team. Happy collecting! ✨

1. Are all the minerals you sell natural?

Yes! All our minerals are 100% natural and ethically sourced. We do not sell synthetic, dyed, or artificially enhanced minerals unless explicitly stated in the product description.

2. Where do your minerals come from?

Our minerals come from trusted sources worldwide, with a special focus on Swiss Alpine minerals. We work with experienced mineral hunters and geologists to bring you high-quality specimens.

3. How do I know if a mineral is genuine?

We carefully inspect all our minerals before listing them for sale. If you need additional verification, we are happy to provide detailed photos, videos, and mineralogical references.

4. What is the difference between a mineral and a crystal?

• A mineral is a naturally occurring inorganic substance with a specific chemical composition and crystalline structure.
• A crystal is a mineral that has formed with a well-defined geometric shape due to its internal atomic arrangement.

All crystals are minerals, but not all minerals form visible crystals.

5. What are mineral matrices?

A mineral matrix is the natural rock or host material in which a mineral grows. Some minerals form in quartz, calcite, or other crystalline matrices, while others occur in rough stone formations.

6. How should I store my minerals?

To keep your minerals in the best condition:
✅ Store in a dry, stable environment (avoid extreme temperature changes)
✅ Keep away from direct sunlight (some minerals, like amethyst and fluorite, may fade over time)
✅ Use padded or display-friendly storage to prevent chipping or damage
✅ Handle delicate specimens with care to avoid scratches or fractures

At Crystal Inn, we believe in building a strong community of mineral collectors, geologists, artisans, and crystal enthusiasts. Through collaborations and partnerships, we aim to bring exclusive minerals, educational content, and unique projects to life. Below are some frequently asked questions about working with us and our "Our Friends" network.

1. What is "Our Friends" at Crystal Inn?

"Our Friends" is a dedicated space where we showcase trusted collaborators, mineral hunters, artists, and brands who share our passion for authentic, high-quality minerals and crystals. These partnerships allow us to offer a curated selection of minerals, limited-edition collaborations, and unique projects.

2. How can I collaborate with Crystal Inn?

We welcome collaborations with:
✔ Mineral Hunters & Suppliers – If you source high-quality minerals, we’d love to work with you.
✔ Jewelry Designers & Artisans – Interested in using our crystals in your creations? Let’s talk!
✔ Geologists & Educators – We support scientific and educational initiatives.
✔ Content Creators & Influencers – If you share our passion for minerals and crystals, let’s create something together.

Get in touch with us to find out more!